Products: Cincom Guru™
A Tool for Pushing Your Expert Knowledge to the Point of Sale
Many companies make major investments in resources and application engineers in the hope of extending the knowledge channels within their business. Guru provides a simpler alternative by embracing the applications that already exist within your business, and then creating a tool that gives you the capability to integrate all of your business rules into your business processes.
Does a sales representative building a quote have a highly specific question about technical capabilities he doesn’t know how to answer? Guru can help. Is a customer service rep struggling with a caller asking questions that deal with company policy? Guru can be the difference between a satisfied customer and a disappointed one. Is there an outside consultant trying to put one of his clients into one of your products? Guru can instantly tell him what is and isn’t feasible.
Guru makes smart companies even smarter. And the best news is it can be done in a simpler environment than most would imagine. The rules driving a Cincom Guru application can be changed without ever touching the program’s source code.
What Guru Can Do
Cincom Guru is a complete knowledge engine package that takes the applications you currently use and maximizes their impact on your company’s efficiency and bottom line. The road to these results covers three primary capabilities contained within Guru.
- A high-performance business rule engine – Business rules are of no value if there is no way to introduce them and update them within your current systems. Cincom Guru uses proven technology to provide high-performance rules access while still being easy to use, easy to manage and easy to distribute.
- Integration into your business environment – Many applications require all data to be managed using proprietary tools, whether or not they are right for the job. Cincom Guru offers far more flexibility. Using Cincom Guru, you manage your business rules in your existing business environment as an extension to your enterprise data.
- Powerful yet easy-to-use tools empower everyone in the process – The pitfalls are well-known in implementing a high-level tool to manage your rules, only to find that no one short of your programmers can even begin to operate in that environment. Cincom Guru bypasses this problem through an environment built on easy-to-use graphical tools that allow your top-level business experts to directly create and modify your company’s business rules.
